Accessibility

Built for everyone in LA.

Digital inclusion isn't a checkbox for VibePass AI. It is the strategic foundation we build on — for The Ford, for Metro riders, for every visitor and resident.

Our commitment

A person's disability is unique. So is our response.

Reaching every visitor of a public-facing product is genuinely hard. What works for one person can get in another person's way. We work to accommodate as many of our riders, guests, and partners as possible — sized to our resources, and informed by what we keep learning from the people who actually use this.

We engage accessibility professionals to advise us, we test against WCAG 2.2 AA, and we treat every report from a real human as a priority signal — not a ticket.

Accessibility on this site

Tools we ship in the product.

Every page on The Ford Companion has an Accessibility control in the top bar. Open it to adjust the experience to you — settings persist on your device:

Text size
100% / 115% / 130% / 150%
High contrast
Maximum legibility palette
Highlight links
Outline every interactive link
Wide spacing
Letter and word spacing
Loose lines
More vertical breathing room
Pause motion
Stops animations and video
Hide images
Text-only reading mode
Large cursor
Bigger, easier-to-track pointer

We also build with semantic HTML, keyboard-first navigation, visible focus rings, descriptive alt text, ARIA where it adds clarity, and a reduced-motion path that respects your operating system setting. Content is translated into nine languages so the product meets riders where they live.

Beyond what we ship, your browser and operating system offer powerful aids — screen readers, magnifiers, voice control, captioning. We design to stay out of their way.

We are here for you

If anything here is hard to use, reach a human.

If our built-in tools and your own browser aids still don't get you where you need to go, contact us. A real person at VibePass AI will help you complete what you came here to do, and we'll fix what got in the way.

Call

(323) 400-4035

Direct line for accessibility assistance.

accessibility@vibepass.ai

Describe what got in the way — in as much or as little detail as you'd like.

Your privacy is protected

You are not required to share personal information to ask for help. That includes your name, address, phone number, the nature of your disability, or anything you might be looking to do on the site. The only information we ever see is whatever you choose to include in your message.

If your email is routed through a third-party server before it reaches us, that server only forwards it — no one there reads or responds on our behalf.

A note on our scope

We are honest about what we can and can't control.

We update this product continuously. As technology, our resources, and our understanding of rider needs evolve, parts of this site — including its accessibility features — will change. Reasonable, ongoing improvement is the goal; perfect is the enemy of shipped.

Some content, flows, or policies still have room to improve. If you spot something, tell us — your feedback is the fastest way we get better.

The Companion may link out to third-party sites — Metro, ticketing partners, tourism boards, retailers. We do not control the structure of those sites and cannot modify them, so we cannot guarantee or be responsible for their accessibility.

Third-party aids

Browser, platform, and screen-reader tools.

Most browsers and major platforms ship powerful accessibility tooling. The links below describe features as published by those third parties — we have not independently reviewed every page and don't endorse the accuracy of statements made there.

Browsers & platforms

Screen readers

Verified May 2026 · WCAG 2.2 AA target

Tell us what got in the way.

Email accessibility@vibepass.ai Call (323) 400-4035 About the Companion